Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VONCHY PETS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vonchypets.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
lovely! just what i've been looking for
This is easily one of the best, if not the first-class offers of thissort I have ever had the satisfaction to use. I am sure it is a good gain. It arrived before then it was predicted and saved me a lot of hassle, since I needed it promptly. I was totally surprised with the customer service. I approve itself, have not got sight of any criteria tocriticize. truly recommend.
i'm a happy customer!! delivery and quality amazing!
Thank you a lot! Absolutely 5 stars!!!
nice and durable, thanks!
Well, that was truly a bargain. My order is in the post already, can't wait to collect it and give it a good try at home
everything is good! Thank you!
Way too small to fit my dogs paw in!
Size is abit small. I had to cut the spikes a bit to fit
we love this
Highly recommended, Mei dog is satisfied, I also :)
highly recommended store, fast and safe
Good for my Chihuahua,Thanks a lot!
Sent the goods to the wrong address. Money returned completely without objection
The article in if it's all right, I think I picked a small size for my bitch and I don't know if you bother him or not. The system seems a little uncomfortable to me, maybe it would have been better to buy one with the machining movement. The store was kind when I referred to you the carving tems offered me a discount on upcoming orders.
The product is similar and almost equal to the publication but having it in my hands I notice that the quality is not as reliable as the one they publish the packaging is good comes the battered packaging arrives in perfect condition
The parcel never received. Well though the money was returned
Exactly like the picture. Its a bit awkward to use.
For pothbull 30 kg front paws little space, the back came in perfectly))
Goods as in the photo. Silicone soft. In fact, I did not try.
Thank you very much.
More would be 2 times.
Perfecto
Correct but even the size L is much too small for my dog...
Llegò rapido a las 2 semanas buen producto, lo recomiendo.