Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VONCHY PETS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vonchypets.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is ok, thanks for
reviews show it's a lovely item totally worth its price. I can surely confirm :-)
Even without any discount is really reasonably priced so this is truly an awesome purchase. Can surely recommend!
Really love it!
Looks like on picture. Thanks!
It's great that the store offers such a low cost for . Thanks!
This is amazing. I think I will order another one
Great store, item came ok, as described
Delivery fast, 17 days. The quality is fine. Suitable as an additional tool for the care of wool, after clearing.
The parcel was lost immediately, even nowhere and did not go. Seller agreed to resend.
The goods are won in the "power generator" and bought for $0,01. The track was tracked completely. Shipping is free. Packing is excellent. The goods came without defects and damage. No foreign smells found. There is one sticking thread, but it is not critical. The seams are even. Material of gloves: Mesh (synthetics) + silicone. The wrist is fixed on Velcro. The hand is not hot due to the fact that the glove is made of mesh. Its functions are performed. The cat likes it when it's Czech. Seller honest! The goods are satisfied-I recommend! To the store and the store I wish prosperity and many satisfied customers!
As the description indicates, fast and comfortable delivery. It fits different sizes and is comfortable to use with pets. I will repeat again in purchase
Good product
It's a product, just as you described it.
Very fast
Fast Delivery
Thank you.
great
Уж извините за шерсть на перчатке,но кота от неё за уши не оттянуть)Аж на руку прыгает чтоб не прекращали вычесывать))И понравилось,что основная ткань-сетка.Рука не потеет.
Excellent store. Product is good. Very fast delivery. Very nice shopping experience.
Very quickly (in 11 days) arrived the parcel to Kiev with the help of a new mail. Scrape is normal, only more wool clings to the mesh fabric than the studded rubber. The size is small.
гибкий материал, но щетинки держат форму. с обратной стороны сетка чтоб не жарко, но несколько слоев для защиты. быстрая доставка. товар и продавца рекомендую.
Good grooming glove. It is more suitable for cats and small dogs, not for big dogs. came very fast and undamaged. Can highly recommend!
Got a glove to Kiev for 2 weeks!!! No smell! On top is synthetic material mesh, and on the palm is rubber with spikes. Fixed on the hand with Velcro. patted the cat, and she decided that this game and clung to the claws in the glove. So the grid will quickly break. And so I recommend!
Cool thing for owners of fluffy. The product fully corresponds to the photo and description of the store. The glove itself is from top of the mesh material, Velcro closure. Soft silicone pad, comb well, does not scratch. The seller quickly sent the order, the delivery took 12 days, the parcel was fully tracked. Purchase is very satisfied, an excellent seller!