Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VONCHY PETS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vonchypets.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super fast delivery! Product is excellent, quality very good. Recommend this store!!!
Thank you for fast shipment and delivery! I really recommend this and store~
Very pretty, well keeps the ideal heat for short-haired dogs, for warm countries I do not recommend it for long-haired dogs.
Хороший домик. Качество фабричное. Продавец очень сильно смял его, чтобы поместить в пакет, но он легко отпарился. Для бивера весом 4 кг взяли домик в размере М. На мой взгляд можно было бы и больше, но этот тоже ничего. Домик складывается, можно транспортировать. Крыша на молнии, внутри мягкая двухсторонняя подушка, ни не сильно набитая, скорее всего буду докупать ещё одну подушку. Размеры у продавца указаны корректно.
Cute little house, Puss is happy with it
I think it's a little small but that's how she loved it. I'll order another one for 2 kittens that came to my house.
muita fofa. como na foto
It's the same with photo and very cute. The customer service so nice and very fast delivery time.
Very nice, good material for the price. My kittens loved it. Just a little bit of stability missing, but for the rest super good
Although there was a little girl left to my cats, the description meets the size, colors and material.
Came very quickly everything corresponds to the description, but took the size M, was not enough for Chihuahua
There was a failure, and it was resolved quickly. Thank you
Very cool house, I advise
The houses are very cool! Thank you!
Domi class. For York 2 kg. Took the biggest, but it was possible to take less. Dog appreciated)
For a chihuahua of 3.5kg... I took the big size...
Норм
It came in about 3 weeks, we have a Spitz of 2,5 kg but took on 14 kg as in the reviews such Spitz House for 7 kg was small, the product was satisfied satisfied satisfied Seller Thank you
the measurements were a bit off and it was too small for my dog :(
Good, the pet liked, I recommend.
The shipment arrived in order, very quickly and the dog house is beautiful. Our dog loves him from the first moment. Thank you and I wish many satisfied customers
Super house like the puppy Spitz, does not pour out from there, the most then the size is smaller do not take
jest super kupiłem drugie
It's come very fast, my little dog loves it, the little house is very pretty
She's pretty and soft. It mounts and dismounts easily. It can be washed in the washing machine. I still don't know if my little bitch will like it.