Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VONCHY PETS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vonchypets.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very, very good one! thanks for my !
At the top the size is perfect (M) for a 15Kg adult breton spacer. The reflective is super good quality and the color too. Received in 4 days from Spain.
The harness is VERY good quality and the brown color is perfekt ....I will definitely order from this store again . I ordered a size L for my mix breed dog, he is a 22 kg dog and have a big chest...
got here really fast, very good quality
Fits perfectly!!
très bien
It's very beautiful and with very good finishes
Small size I took the for my chow chow and the head does not pass. Otherwise beautiful harness and good quality
Excellent Product, effective as anti-traction harness. Fast delivery, 10 days for Belgium.
very good quality item..good size..fast delivery
perfect !!!! and very fast delivery!! very satisfied!
very fast and looks very nice. perfect!!
Good quality. Received a few days before the estimated date
Excellent harness, efficient and good quality. Fast delivery, 10 days for Belgium.
Correspond well
The helmet came in 5 days. Excellent, qualitatively stitched. Bright.
Very pleased and so much satisfied with my purchased. Excellent product. Nothing to criticize about it. Well worth every penny. Arrived fast too. I will greatly recommend this store. 5 stars!!!!
I had the L and now that my cachorra has grown I bought her the xl. The only fault is that the neck has a stop to adjust. The old one already has a small body, the new one adjusts to body but the neck still has a little bit of size left. Still, I love it, it's good quality, very flattering and it has loin hook and also anti-pull. Great and fast shipping
The product is great! All my 4 dogs has this chest! Good quality material, reflective and very durable! Plus Super recommend the store. Because the delivery is fast and never had problems with the shopping! Congratulations