Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VONCHY PETS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vonchypets.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived ahead of time. Quality is satisfying. I recommend.
Perfect, this measure is for a puppy or a small size adult
Very nice cat. Fast shipping.
Product purchased for poodle toy puppy and does the function properly. He loves to be inside as it feels like it's du lair
Very pretty, it can be used in those two positions depending on what the cat prefers and is very good, it's a little smaller than I imagined, but it's fine since my cats are small
Very fast delivery. The bed looks very nice. I am very satisfied and I recommend the store. Thank you.
wouw that was fast dwlivered! superb!
It arrived sooner than expected! Before 10 days! Looks bigger in the picture than in person, but the size is great for my 6 week kitten. I didn't even listen to him at first. I put her in and out fast. But within a few days he's already gone to sleep
Is exactly as pictured
My cat loves what I see :)
muito bom
Good quality and arrived sooner than I expected.
Adopted immediately!
Good waterproof material. It's bigger than I thought and it goes up and down the roof without being deformed.
Beautiful and warm. My kitty is delighted
Very soft and good quality cat bed. Quick shipment as well!
Great, is pretty big so will fit big cat and small. Well sewn and mięciutkie. Really recommend for this price worth.
Very good houses!
Very nice bed, my cat is getting used to it. It came really quickly.
It's just as it appears in the photo. My little kitten is very comfortable and warm thanks to the walls. You'll enjoy it more when it's big. He's arrived in a week and a half.
Delivery to Moscow in 2 weeks. The bed is super, the smell weathered quickly. From the first day the dog sleeps there.
Nice house. Until they washed, the cat was not interested in them. After washing in the machine, yorma did not lose. It was necessary to take a larger size, on an adult cat a small too small.
Perfect. Quality better than I thought
Very happy and my cat too
The cat climbed immediately!!! itself!!!